Home > Consumer Relations > Privacy policy
Privacy Policy
1. Security & Confidentiality
1.1 Clarins (U.K.) Limited (“we”, “us” or “our”) are committed to protecting your privacy. We will treat all your personal information as confidential and comply with UK data protection and consumer legislation (“Relevant Laws”) from time to time in place.
1.2 For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Clarins (U.K.) Limited, a company registered in England and Wales under company number 01580079 10 Cavendish Place, London, W1G 9DN.
1.3 This policy (“Privacy Policy”) (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Collection of Your Information
2.1 When you navigate around our site www.clarins.co.uk (our “Site”) we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer.
2.2 We may also collect information provided by you including, but not limited to:
2.2.1 information that you provide by filling in forms on our Site. This includes information provided when you register as a customer; register for Clarins & Me; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence
2.2.2 details of transactions you carry out through our Site and of the fulfilment of your orders
3. Use of Your Information
3.1 We use information held about you: to carry out our obligations arising from any contracts entered into between you and us; to improve our service to you; to ensure that content from our Site is presented in the most effective manner for you and for your computer; to allow you to use any interactive features and services of the Site should you choose to do so; to provide you (by post, electronic or other form of communication) with information you request from us; and to notify you of changes to our services.
3.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, electronic communication or telephone.
3.3 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form and/or registration form).
4. Disclosure of Your Information
4.1 Your personal information may be disclosed to any company in the Clarins Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.
4.2 We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if Clarins (U.K.) Limited or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.
5. Your Rights
5.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at e-commerce@clarins.co.uk.
5.2 To obtain a copy of the personal information we are holding about you please write to us at the following address: Clarins Customers Services, Clarins (U.K.) Limited, 10 Cavendish Place, London, W1G 9DN enclosing your address details and a cheque for £10 payable to Clarins (U.K.) Limited. You have the right to have any inaccuracies in your Personal Data corrected.
6. Newsletters
Should you opt-in to subscribing to our newsletter, you consent to our using your personal data for such purposes. You may unsubscribe by following the unsubscribe link at the bottom of each newsletter or, if this link is not present, by using the alternative method of unsubscribing clearly indicated with the newsletter.
7. Other Websites
Our Site may contain links to and from other websites over which we have no control. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.
8. Cookies
8.1 We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us to store information about your preferences and personalise your experience; keep track of your use of any interactive features and services; monitor internet traffic; speed up your searches; and recognise you when you return to our Site.
You can usually choose to disable the use of cookies or modify the acceptance parameters by configuring the internet options for your browser. However, should you choose to do this, you may restrict the features you can access on our Site.
9. Your Personal Data
9.1 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
9.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10. Changes To Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
11. Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to e-commerce@clarins.co.uk.
1.1 Clarins (U.K.) Limited (“we”, “us” or “our”) are committed to protecting your privacy. We will treat all your personal information as confidential and comply with UK data protection and consumer legislation (“Relevant Laws”) from time to time in place.
1.2 For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Clarins (U.K.) Limited, a company registered in England and Wales under company number 01580079 10 Cavendish Place, London, W1G 9DN.
1.3 This policy (“Privacy Policy”) (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Collection of Your Information
2.1 When you navigate around our site www.clarins.co.uk (our “Site”) we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer.
2.2 We may also collect information provided by you including, but not limited to:
2.2.1 information that you provide by filling in forms on our Site. This includes information provided when you register as a customer; register for Clarins & Me; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence
2.2.2 details of transactions you carry out through our Site and of the fulfilment of your orders
3. Use of Your Information
3.1 We use information held about you: to carry out our obligations arising from any contracts entered into between you and us; to improve our service to you; to ensure that content from our Site is presented in the most effective manner for you and for your computer; to allow you to use any interactive features and services of the Site should you choose to do so; to provide you (by post, electronic or other form of communication) with information you request from us; and to notify you of changes to our services.
3.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, electronic communication or telephone.
3.3 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form and/or registration form).
4. Disclosure of Your Information
4.1 Your personal information may be disclosed to any company in the Clarins Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.
4.2 We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if Clarins (U.K.) Limited or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.
5. Your Rights
5.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at e-commerce@clarins.co.uk.
5.2 To obtain a copy of the personal information we are holding about you please write to us at the following address: Clarins Customers Services, Clarins (U.K.) Limited, 10 Cavendish Place, London, W1G 9DN enclosing your address details and a cheque for £10 payable to Clarins (U.K.) Limited. You have the right to have any inaccuracies in your Personal Data corrected.
6. Newsletters
Should you opt-in to subscribing to our newsletter, you consent to our using your personal data for such purposes. You may unsubscribe by following the unsubscribe link at the bottom of each newsletter or, if this link is not present, by using the alternative method of unsubscribing clearly indicated with the newsletter.
7. Other Websites
Our Site may contain links to and from other websites over which we have no control. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.
8. Cookies
8.1 We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us to store information about your preferences and personalise your experience; keep track of your use of any interactive features and services; monitor internet traffic; speed up your searches; and recognise you when you return to our Site.
You can usually choose to disable the use of cookies or modify the acceptance parameters by configuring the internet options for your browser. However, should you choose to do this, you may restrict the features you can access on our Site.
9. Your Personal Data
9.1 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
9.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10. Changes To Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
11. Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to e-commerce@clarins.co.uk.
